Welkin Service Status

Experiencing Issues with Twilio SMS

About This Site

Release Notes:
Please find the link to our release notes here: https://release-notes.welkinhealth.com/

Welkin Platform Status:
All systems are being actively monitored and any issues will be reported here: https://welkinhealth.statuspage.io/
You can subscribe to platform incidents by clicking the "Subscribe to Updates" button on this page.

Welkin Platform Partner Statuses:
Welkin integrates with many partners that may experience issues from time to time, that are outside of Welkin's system. Please review the status pages of these partners:

AWS Status Page - https://health.aws.amazon.com/health/status
Twilio Status Page - https://status.twilio.com/
Dr. First Status Page - https://status.drfirst.com/
Health Gorilla Status Page - https://www.saashub.com/health-gorilla-status
Mailgun Status Page - https://status.mailgun.com/
Zoom Status Page - https://status.zoom.us/
Docusign Status Page - https://status.docusign.com/
Paubox: (Secure Email): https://status.paubox.com/
Stripe (Payment): https://status.stripe.com/

If you have enabled any other outside integrations for your account, you may want to check directly with that partner for any performance issues.

Welkin Platform Operational
90 days ago
100.0 % uptime
Today
Care ? Operational
90 days ago
100.0 % uptime
Today
Designer ? Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
Welkin API Operational
90 days ago
100.0 % uptime
Today
Twilio Flex Programmable Voice Operational
Twilio SMS Degraded Performance
Twilio SMS Operational
Twilio PROGRAMMABLE CHAT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Completed - The scheduled maintenance has been completed.
Jul 17, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 01:30 PDT
Scheduled - On Thursday 17th July 2025, at 01:30 AM PDT, Welkin will perform a production release.

Description:
Welkin V8 Platform Release 2025.64.0

Release notes will be published here: https://release-notes.welkinhealth.com/

Customer Impact:
Welkin has identified this time to minimize impact for all customers. During this maintenance window, Care, Designer and Admin may experience some interruptions.

Please reach out if you have any questions.

Thank you,
The Welkin Team

Jul 10, 10:55 PDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.