This is a temporary mitigation. The permanent fix: aligning our sending-domain configuration with Paubox's new validation model, has not been applied yet and is still in progress. We expect to complete it within the next couple of days.
Sep 14, 2026 - 07:54 PDT
No data was lost and nothing was sent insecurely. Inbound email, SMS, calls, and the rest of Comm Center are unaffected.
What we've done: We have implemented automatic retry for secure email on our side and will deploy it today. Once live, rejected messages will be retried automatically, which should resolve the failures you may have been seeing in day-to-day use. This is a temporary mitigation while we complete the underlying sending-domain configuration with Paubox; we expect a permanent fix within the next couple of days.
Sep 14, 2026 - 03:39 PDT
Sep 11, 2026 - 08:03 PDT
Inbound email, SMS, calls, and the rest of Comm Center are unaffected.
Workaround: resending the message usually succeeds. We recommend checking your Sent tab for Failed (Secure) messages and retrying anything time-sensitive.
We are working directly with Paubox to confirm the root cause and restore normal delivery.
Sep 11, 2026 - 05:57 PDT
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Access product documentation, release notes, and support resources:
https://docs.welkinhealth.com/
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Welkin services are continuously monitored. Any active incidents, maintenance events, or service disruptions will be posted on our status page:
https://welkinhealth.statuspage.io/
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Integration Partner Status Pages
Welkin integrates with a variety of third-party services. If you experience issues with a specific integration, please review the partner's status page for any reported outages or service disruptions.
- AWS: https://health.aws.amazon.com/health/status
- Twilio: https://status.twilio.com/
- DrFirst: https://status.drfirst.com/
- Health Gorilla: https://www.saashub.com/health-gorilla-status
- Mailgun: https://status.mailgun.com/
- Zoom: https://status.zoom.us/
- DocuSign: https://status.docusign.com/
- Paubox (Secure Email): https://status.paubox.com/
- Stripe (Payments): https://status.stripe.com/
If your organization uses additional third-party integrations, we recommend checking directly with those vendors for any reported service interruptions or performance issues.