Welkin Service Status
All Systems Operational

About This Site

Welcome to Welkin Health's Status Page where you will find Information for Upcoming Releases

Please find the link to our release notes here: https://release-notes.welkinhealth.com/

Welkin Platform Operational
90 days ago
100.0 % uptime
Today
Care ? Operational
90 days ago
100.0 % uptime
Today
Designer ? Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
Welkin API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024
Completed - The scheduled maintenance has been completed.
Feb 26, 03:25 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 03:20 PST
Scheduled - On Monday 26th February 2024, at 03:20 AM PST, Welkin will perform a production release.

Description:
Welkin V8 Platform Release 2024.41.0

Release notes will be published here: https://release-notes.welkinhealth.com/

Customer Impact:
Welkin has identified this time to minimize impact for all customers. During this maintenance window, Care, Designer and Admin may experience some interruptions.

Please reach out if you have any questions.

Thank you,
The Welkin Team

Feb 26, 03:16 PST
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - Dear Welkin Customers,

We have received an update from Twilio:

They are no longer experiencing delivery delays for SMS, MMS and Verify API messaging to and from AT&T end user subscribers. This incident has been resolved.

Thank you for your patience
-Welkin Support-

Feb 22, 16:56 PST
Update - Dear Welkin Customers,

Twilio has provided an update:

They are still observing a recovery in delivery ratios levels for SMS, MMS and Verify API messaging to and from AT&T end user subscribers. They will continue monitoring the service to ensure a full recovery. They will provide another update in 2 hours or as soon as more information becomes available.

We will relay this information to our customers once information is available.

Thank you for your patience
-Welkin Support-

Feb 22, 14:51 PST
Monitoring - Dear Welkin Customers,

Twilio has reported - SMS, MMS and Verify API Delivery Delays to AT&T USA.

They are observing delivery ratios nearing normal levels for SMS, MMS and Verify API messaging to and from AT&T end user subscribers. They remain in close communication with AT&T as they continue to manage recovery through careful load balancing and capacity management to ensure smooth recovery. They will provide another update in 2 hours, or as soon as more information becomes available.

We will continue to keep our endusers updates on status as it becomes available.

Thank you for your continued patience.
-Welkin Support-

Feb 22, 10:51 PST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.