Welkin Service Status

All Systems Operational

About This Site

Release Notes:
Please find the link to our release notes here: https://release-notes.welkinhealth.com/

Welkin Platform Status:
All systems are being actively monitored and any issues will be reported here: https://welkinhealth.statuspage.io/
You can subscribe to platform incidents by clicking the "Subscribe to Updates" button on this page.

Welkin Platform Partner Statuses:
Welkin integrates with many partners that may experience issues from time to time, that are outside of Welkin's system. Please review the status pages of these partners:

AWS Status Page - https://health.aws.amazon.com/health/status
Twilio Status Page - https://status.twilio.com/
Dr. First Status Page - https://status.drfirst.com/
Health Gorilla Status Page - https://www.saashub.com/health-gorilla-status
Mailgun Status Page - https://status.mailgun.com/
Zoom Status Page - https://status.zoom.us/
Docusign Status Page - https://status.docusign.com/
Paubox: (Secure Email): https://status.paubox.com/
Stripe (Payment): https://status.stripe.com/

If you have enabled any other outside integrations for your account, you may want to check directly with that partner for any performance issues.

Welkin Platform Operational
90 days ago
100.0 % uptime
Today
Care ? Operational
90 days ago
100.0 % uptime
Today
Designer ? Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
Welkin API Operational
90 days ago
100.0 % uptime
Today
Twilio Flex Programmable Voice Operational
Twilio SMS Operational
Twilio PROGRAMMABLE CHAT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Completed - The scheduled maintenance has been completed.
Oct 30, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:00 PDT
Scheduled - On Thursday, October 30, 2025, at 01:00 AM PDT, Welkin will perform a production release.

Description:
Welkin V8 Platform Release 2025.67.0

Release notes will be published here: https://release-notes.welkinhealth.com/

Customer Impact:
Welkin has identified this time to minimize the impact for all customers. During this maintenance window, Care, Designer and Admin may experience some interruptions.

Please don't hesitate to reach out if you have any questions.

Thank you,
The Welkin Team

Oct 24, 06:11 PDT
Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Resolved - Amazon Web Services (AWS) has resolved the earlier outage that affected multiple services, primarily in the US-EAST-1 region. All systems are now operating as usual.

Our team continues to monitor performance closely, but no further impact is expected.

You can view the current AWS status here: https://health.aws.amazon.com/health/status

Oct 21, 00:47 PDT
Monitoring - Amazon Web Services (AWS) experienced a major outage affecting multiple services, primarily in the US-EAST-1 region, with global impact. This caused issues with logging in to Welkin and also temporarily prevented us from updating our own status page, as related Atlassian services were affected.

AWS is now reporting signs of recovery, and it is once again possible to log in to Welkin. Some users may still experience intermittent slowness or connection issues while AWS services continue to stabilize.

Our team will keep monitoring the situation until full recovery is confirmed and will post another update once all systems are fully operational.

View AWS Status Dashboard: https://health.aws.amazon.com/health/status

Oct 20, 02:58 PDT
Oct 20, 2025