Welkin Service Status

Experiencing Issues with Twilio SMS

About This Site

Release Notes:
Please find the link to our release notes here: https://release-notes.welkinhealth.com/

Welkin Platform Status:
All systems are being actively monitored and any issues will be reported here: https://welkinhealth.statuspage.io/
You can subscribe to platform incidents by clicking the "Subscribe to Updates" button on this page.

Welkin Platform Partner Statuses:
Welkin integrates with many partners that may experience issues from time to time, that are outside of Welkin's system. Please review the status pages of these partners:

AWS Status Page - https://health.aws.amazon.com/health/status
Twilio Status Page - https://status.twilio.com/
Dr. First Status Page - https://status.drfirst.com/
Health Gorilla Status Page - https://www.saashub.com/health-gorilla-status
Mailgun Status Page - https://status.mailgun.com/
Zoom Status Page - https://status.zoom.us/
Docusign Status Page - https://status.docusign.com/
Paubox: (Secure Email): https://status.paubox.com/
Stripe (Payment): https://status.stripe.com/

If you have enabled any other outside integrations for your account, you may want to check directly with that partner for any performance issues.

Welkin Platform Operational
90 days ago
100.0 % uptime
Today
Care ? Operational
90 days ago
100.0 % uptime
Today
Designer ? Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
Welkin API Operational
90 days ago
100.0 % uptime
Today
Twilio Flex Programmable Voice Operational
Twilio SMS Degraded Performance
Twilio SMS Operational
Twilio PROGRAMMABLE CHAT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Completed - The scheduled maintenance has been completed.
Jun 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 01:00 PDT
Scheduled - On Friday, June 20, 2025, at 01:00 AM PDT Welkin will perform a production release.

Description:
Welkin V8 Platform Release 2025.63.0

Release notes will be published here: https://release-notes.welkinhealth.com

Customer Impact:
Welkin has identified this time to minimize impact for all customers. During this maintenance window, Care, Designer and Admin may experience some interruptions.

Please reach out if you have any questions.

Thank you,
The Welkin Team

Jun 13, 13:41 PDT
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Resolved - This incident has been resolved.
Jun 13, 02:48 PDT
Update - Dear Customers,

We want to make you aware of two ongoing incidents reported by Twilio, our communications provider, which may impact services on the Welkin platform:
1. SMS Delivery Delays to AT&T (Cingular Wireless, US):
Twilio is experiencing delays delivering SMS messages to AT&T users in the US. This may affect inbound & outbound SMS sent via Welkin.
Incident Details: https://status.twilio.com/incidents/16l0gp03xh0t

2. Potential Connectivity Issues with Live Chat:
Twilio has also reported a separate incident that may affect chat and messaging connectivity. As Welkin’s chat functionality relies on Twilio, you or your clients may notice degraded performance.
Chat Incident: https://status.twilio.com/incidents/kcytb2vzwc82

Twilio engineers are actively working on both issues. We are monitoring the situation closely and will keep you informed of any relevant changes.

Thank you for your understanding. Please reach out to our support team if you have questions or encounter issues.

Best regards,
The Welkin Team

Jun 12, 12:55 PDT
Update - We are continuing to investigate this issue.
Jun 12, 12:39 PDT
Update - We are continuing to investigate this issue.
Jun 12, 12:36 PDT
Investigating - Dear Customers,

We want to inform you that Twilio is currently experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in the US. This may impact some of the messages sent via our platform.

Twilio’s engineering team is actively working with their carrier partner to resolve the issue. We are monitoring the situation closely and will provide updates as they become available.

You can follow the latest updates directly on Twilio’s status page:
Twilio Incident Details: https://status.twilio.com/incidents/16l0gp03xh0t
Twilio Status Page: https://status.twilio.com/

We appreciate your patience and understanding. If you or your clients are affected and need assistance, please don’t hesitate to reach out.

Thank you,
The Welkin Team

Jun 12, 12:34 PDT
Jun 12, 2025
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.