Welkin Service Status

All Systems Operational

About This Site

Knowledge Base & Help Center
Access product documentation, release notes, and support resources:
https://docs.welkinhealth.com/


Welkin Platform Status
Welkin services are continuously monitored. Any active incidents, maintenance events, or service disruptions will be posted on our status page:
https://welkinhealth.statuspage.io/

To receive notifications about platform incidents and maintenance updates, click Subscribe to Updates on the status page.

Integration Partner Status Pages
Welkin integrates with a variety of third-party services. If you experience issues with a specific integration, please review the partner's status page for any reported outages or service disruptions.
- AWS: https://health.aws.amazon.com/health/status
- Twilio: https://status.twilio.com/
- DrFirst: https://status.drfirst.com/
- Health Gorilla: https://www.saashub.com/health-gorilla-status
- Mailgun: https://status.mailgun.com/
- Zoom: https://status.zoom.us/
- DocuSign: https://status.docusign.com/
- Paubox (Secure Email): https://status.paubox.com/
- Stripe (Payments): https://status.stripe.com/

If your organization uses additional third-party integrations, we recommend checking directly with those vendors for any reported service interruptions or performance issues.

Uptime over the past 90 days. View historical uptime.
Welkin Platform Operational
90 days ago
100.0 % uptime
Today
Care Operational
90 days ago
100.0 % uptime
Today
Designer Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Welkin API Operational
90 days ago
100.0 % uptime
Today
Twilio Flex Programmable Voice Operational
Twilio SMS Operational
Twilio PROGRAMMABLE CHAT Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 3, 2026

No incidents reported today.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026
Mailgun EU Email Sending Delays
Resolved - Dear Customers,

We received notification from Mailgun of delayed email sending in their EU infrastructure today. We use Mailgun for email delivery in our platform. The issue has been resolved as of 08:55 PDT.

Timeline
- 05:18 PDT – Mailgun began investigating the issue.
- 06:00 PDT – A fix was implemented and Mailgun began monitoring results.
- 07:46 PDT – The issue was identified and a fix was being implemented.
- 08:45 PDT – A fix was implemented and Mailgun resumed monitoring.
- 08:55 PDT – The incident has been fully resolved.

Details
https://status.mailgun.com/incidents/xdlnv85rl42x

We value our relationship and are committed to working with you and your clients to address any concerns.

Thank you,
The Welkin Team
May 25, 09:10 PDT
Identified - Dear Customers,

We received notification from Mailgun of delayed email sending in their EU infrastructure today. We use Mailgun for email delivery in our platform. The issue is currently under investigation by Mailgun and a fix is being monitored.

Timeline
- 06:38 PDT – Mailgun began investigating the issue.
- 06:00 PDT – A fix was implemented and Mailgun began monitoring results.
- 07:10 PDT – Investigation is ongoing as Mailgun continues to monitor.

Details
https://status.mailgun.com/incidents/xdlnv85rl42x

If you or your clients are experiencing delayed email notifications from Welkin, this may be the cause. We are actively monitoring the situation and will provide updates as they become available.

We value our relationship and are committed to working with you and your clients to address any concerns.

Thank you,
The Welkin Team
May 25, 07:30 PDT
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
V8 Platform Release
Completed - The scheduled maintenance has been completed.
May 21, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 PDT
Scheduled - On Thursday, 21th May 2026, at 01:00 AM PDT, Welkin will perform a production release.

Description:
Welkin V8 Platform Release 2026.75.0

Release notes are published here: https://docs.welkinhealth.com/release-notes/changelog

Customer Impact:
Welkin has identified this time to minimize impact for all customers. During this maintenance window, Care, Designer and Admin may experience some interruptions.

Please reach out if you have any questions.

Thank you,
The Welkin Team
May 15, 09:34 PDT
May 20, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage