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Knowledge Base & Help Center
Access product documentation, release notes, and support resources:
https://docs.welkinhealth.com/


Welkin Platform Status
Welkin services are continuously monitored. Any active incidents, maintenance events, or service disruptions will be posted on our status page:
https://welkinhealth.statuspage.io/

To receive notifications about platform incidents and maintenance updates, click Subscribe to Updates on the status page.

Integration Partner Status Pages
Welkin integrates with a variety of third-party services. If you experience issues with a specific integration, please review the partner's status page for any reported outages or service disruptions.
- AWS: https://health.aws.amazon.com/health/status
- Twilio: https://status.twilio.com/
- DrFirst: https://status.drfirst.com/
- Health Gorilla: https://www.saashub.com/health-gorilla-status
- Mailgun: https://status.mailgun.com/
- Zoom: https://status.zoom.us/
- DocuSign: https://status.docusign.com/
- Paubox (Secure Email): https://status.paubox.com/
- Stripe (Payments): https://status.stripe.com/

If your organization uses additional third-party integrations, we recommend checking directly with those vendors for any reported service interruptions or performance issues.

Uptime over the past 90 days. View historical uptime.
Welkin Platform Operational
Care Operational
Designer Operational
Admin Operational
Welkin API Operational
Twilio Flex Programmable Voice Operational
Twilio SMS Operational
Twilio PROGRAMMABLE CHAT Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Production Release – Welkin V8 Platform 2026.80.0 Oct 22, 2026 01:30-02:00 PDT

Update - Dear Customers,

We would like to inform you that the Welkin Platform Release 2026.80.0, originally scheduled for Thursday, October 15, 2026, has been postponed to Thursday, October 22, 2026, at 1:30 PM PT.

We've decided to allow some additional time for final refinements and testing to ensure a smooth rollout and reliable functionality.

We appreciate your understanding and patience as we work to deliver the best possible experience.
Release notes are published here: https://docs.welkinhealth.com/release-notes
Please reach out if you have any questions.

Thank you,
The Welkin Team
Oct 13, 2026 - 09:33 PDT
Scheduled - On Thursday, October 22, 2026, at 1:30 PM PT, Welkin will perform a production release.

Description:
Welkin Platform Release 2026.80.0

Release notes will be published here: https://docs.welkinhealth.com/release-notes

Customer Impact:
Welkin has identified this time to minimize impact for all customers. During this maintenance window, Care, Designer and Admin may experience some interruptions.

Please reach out if you have any questions.

Thank you,
The Welkin Team
Oct 22, 2026 - 01:30 PDT

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Secure email — intermittent send failures (Paubox)
Resolved - The issue has been resolved. The permanent sending-domain configuration changes have now been completed, and secure email delivery is operating normally. We will continue to monitor delivery to ensure stability.
Oct 6, 08:46 PDT
Monitoring - Update: The automatic retry mechanism is now live in production. Outbound secure emails rejected by the ongoing validation rollout at Paubox are retried automatically, so the send failures should no longer be visible in day-to-day use. We are monitoring delivery closely.
This is a temporary mitigation. The permanent fix: aligning our sending-domain configuration with Paubox's new validation model, has not been applied yet and is still in progress. We expect to complete it within the next couple of days.
Sep 14, 07:54 PDT
Identified - What's happening: Paubox, our secure email delivery provider, is rolling out a stricter sending-domain validation model across their infrastructure as a security enhancement. Under the new logic, each API key must be tied to a single verified sending domain. Because the rollout is staged across their servers, some outbound messages are rejected while identical messages sent moments earlier succeed. Affected messages appear in the Sent tab with a Failed (Secure) status and were not delivered.

No data was lost and nothing was sent insecurely. Inbound email, SMS, calls, and the rest of Comm Center are unaffected.

What we've done: We have implemented automatic retry for secure email on our side and will deploy it today. Once live, rejected messages will be retried automatically, which should resolve the failures you may have been seeing in day-to-day use. This is a temporary mitigation while we complete the underlying sending-domain configuration with Paubox; we expect a permanent fix within the next couple of days.
Sep 14, 03:39 PDT
Update - We are continuing to investigate this issue.
Sep 11, 08:03 PDT
Investigating - Some outbound secure emails are being rejected by Paubox, our secure email delivery provider, and appear in the Sent tab with a Failed (Secure) status. The rejection returns a "400 Bad Request — From domain is not an approved sending domain for your account" error. Messages with that status were not delivered. No data was lost and nothing was sent insecurely.
Inbound email, SMS, calls, and the rest of Comm Center are unaffected.

Workaround: resending the message usually succeeds. We recommend checking your Sent tab for Failed (Secure) messages and retrying anything time-sensitive.

We are working directly with Paubox to confirm the root cause and restore normal delivery.
Sep 11, 05:57 PDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

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